Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Orders & Payments
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled before they are dispatched. Please contact us as soon as possible if you need to make a change.
Will I receive an order confirmation?
Yes, you’ll receive an email confirmation immediately after placing your order. If you don’t see it, please check your spam folder.
Shipping & Delivery
Where do you deliver?
We currently deliver across Lebanon via our courier partner Wakilni.
How long does delivery take?
Standard delivery takes 2–4 business days. Express delivery takes 1–2 business days. You can select your preferred method at checkout.
Is there free shipping?
Yes! Orders over $100 qualify for free shipping.
How do I track my order?
Once your order is dispatched, you’ll receive tracking information by email. You can also reach us via the Contact page for updates.
Returns & Refunds
What is your return policy?
We accept returns within 5 days of receiving your order, provided the item is unused, clean, and in its original packaging. See our full Returns & Refunds policy.
My item arrived damaged. What do I do?
We’re sorry to hear that! Please contact us immediately with photos of the damage and your order number. We’ll arrange a replacement or full refund.
How long do refunds take?
Once we receive and inspect the returned item, approved refunds are processed to your original payment method within 2–5 business days.
Products
Are your pet food products safe and quality-tested?
Absolutely. We only carry products from trusted brands that meet high quality and safety standards. All food products are suitable for everyday feeding.
Do you offer bundles?
Yes! Check out our Bundles page for curated product combinations at great value.
I can’t find the product I’m looking for. Can you help?
Of course! Reach out via our Contact page and we’ll do our best to assist or source what you need.
Still have questions?
Don’t hesitate to get in touch — we’re happy to help.