Returns & Refunds

Return & Refund Policy

At PetHills, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.

Returns

• Returns are accepted within 5 days of receiving your order.
• The item must be unused, clean, and in its original packaging with all accessories included.
• Customers must contact us before returning any item to receive return instructions.

Refunds

A full refund will be issued if:

• The product arrives damaged or defective.
• The product received is significantly different from the description or images on our website.
• An incorrect item was shipped.

Non-Defective Returns

If you wish to return an item because:

• You changed your mind.
• The product does not meet your personal expectations.
• You ordered the wrong item.

The return is still accepted; however:

• The customer is responsible for the return shipping cost.
• The return shipping fee will be deducted from the refund amount.
• Original shipping charges (if any) are non-refundable.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be processed to your original payment method within 2–5 business days, depending on your payment provider.

Non-Returnable Items

We cannot accept returns for:

• Used, damaged, or altered items not caused by a manufacturing defect.
• Items returned without prior authorization.
• Items missing original parts or packaging.

Contact Us

If you need assistance with a return, please contact our customer support before sending your item back. We’ll be happy to guide you through the process.